Privacy Policy Commitment Statement
Your personal information is protected and handled responsibly at every stage.
Introduction to Data Privacy
Sorentiva values the trust you place in our automated trading insight platform. We comply with Canadian privacy regulations to ensure your data remains secure, transparent, and confidential throughout your engagement.
This Privacy Policy describes how we collect, use, store, and share your personal information when you interact with our website or services. Please read it carefully to understand our practices.
Data Collection Practices
We collect information you provide directly as well as data captured automatically from your device for account management, platform operation, and feature improvement.
Information You Directly Provide
- • Contact details submitted through forms
- • Responses to optional user surveys
- • Preferences for alerts or notifications
- • Support or feedback communications
- • Other details you enter into your profile
Automatically Collected Data
- • Device and browser technical specifications
- • Usage interactions and navigation patterns
- • IP address and location information
- • Analytics on platform feature use
- • Cookies, pixels, and similar tracking tools
How Personal Data Is Used
Your information is used strictly to operate our platform, personalize services, enhance security, meet legal requirements, and improve user experience.
- • Account authentication and support
- • Maintaining feature performance
- • Providing customized notifications
- • Detecting security threats or abuse
- • Service improvement via analytics
- • Ensuring compliance with regulations
- • Communication regarding platform updates
Our Promise: We do not sell or rent your personal information. Your data are processed with strict safeguards aligned with Canadian law and leading industry standards.
Data Sharing and Disclosure
Your personal data are only shared with service providers under contract, in accordance with law, and for necessary platform functions.
Trusted Service Providers
Only vetted third-party vendors with strict security commitments may process your data when needed for technical or operational support.
Legal Requirements
Data may be disclosed to comply with legal, regulatory, or safety obligations.
Anonymous Statistics Use
Aggregated, non-identifiable data may be used for research or reporting.
Your Data Protection Rights
You retain rights to access, correct, delete, restrict, or portability of your personal data, and can object to certain processing activities.
- • You may request access to your personal data.
- • You can correct inaccurate personal details.
- • You have the right to request erasure.
- • You may obtain your data and transfer it.
- • You can object to processing when justified.
- • You can request limited data use.
To exercise your rights, please contact us via the methods below. We respond to requests as required by law.
Protecting Your Data
Security is prioritized through technical and organizational measures to protect against unauthorized access, loss, or misuse.
Technical Safeguards
- • Encrypted communications protocols
- • Regular software security scanning
- • Access controls to sensitive data
- • Data backup and recovery systems
Organizational Safeguards
- • Staff privacy training programs
- • Restricted data access policies
- • Routine privacy audits and reviews
- • Incident reporting and escalation procedures
Data Retention Practices
Personal data are retained only as long as necessary for legal, operational, and regulatory reasons, according to established schedules.
- • Retained during account activity period
- • Stored for feature usage records
- • Kept for support history reference
- • Stored for regulatory compliance
- • Held in accordance with opt-in
Once no longer needed, data are securely deleted or anonymized.
Cross-Border Data Transfers
If your data is processed outside Canada, we ensure safeguards as required by Canadian law, such as contractual terms and certifications.
- • Standard contractual clauses with vendors
- • Certification under recognized frameworks
- • Ongoing review of data transfer practices
- • Transfers only to trusted partners
Cookies and Tracking Tools
Sorentiva uses cookies and similar technology to enhance service quality, ensure function, and analyze usage. For details, review our Cookie Policy.
Types of Cookies We Use
- • Required for core platform operations
- • Measure feature and platform use
- • Remember user preferences setup
- • Support interactive features
You can manage cookie preferences through browser settings or by contacting us.
Policy Changes and Updates
This Privacy Policy may be updated to reflect changing laws or practices. Material updates will be clearly communicated.
- • Website banners for key updates
- • Email notification to account holders
- • Policy summary in platform dashboard
- • Highlight significant practice changes
If you have questions, please contact us.
Contact for Privacy Inquiries
Reach out if you wish to discuss privacy topics or exercise your rights.
Sorentiva
240 Richmond Street West, Toronto, ON M5V 1V6 Canada
Phone: +1-359-034-3541
Email: content@sorentiva.com
Last updated January 4, 2026
Effective as of January 4, 2026